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Water Department
Trench Permits and Trench/Road Opening Permits should be obtained from the Water Department and returned to the DPW. You may find fillable PDFs under Water Department Forms or come to the Water Department in Town Hall for hard copies.
MANDATORY WATER RESTRICTIONS MAY-DECEMBER
On March 18, 2026, the Board of Water and Sewer Commissioners at their regularly scheduled meeting, voted unanimously to institute mandatory limits on all non-essential outdoor watering. Outdoor watering is limited to handheld watering or drip irrigation outside the hours of 9am-5pm starting May 1, 2026, and ending December 31, 2026. Though we have seen much rain recently, the groundwater levels have been slow to recover,
- irrigation of lawns, gardens or shrubs via sprinklers or automatic irrigation systems
- washing of vehicles, except in a commercial car wash or as necessary for operator safety
- washing of exterior building surfaces, parking lots, driveways or sidewalks
- Filling of pools with metered water
- irrigation to establish a new lawn and new plantings during the months of May and September
- irrigation of public parks and recreation fields by means of automatic sprinklers outside the hours of 9am-5pm
- irrigation of gardens, flowers and ornamental plants by means of hand-held hose or drip irrigation systems
- irrigation of lawns by means of hand-held hose
Responsibilities
The Water Department maintains the municipal water supply so that there is a sufficient quantity of water to meet the needs of all of its customers, including the Fire Department, even on the most demanding day in the middle of summer.
Water Rates
Basic Charge
January 1 to March 31, April 1 to June 30, July 1 to September 30, and October 1 to December 31 - $57.75
Usage Charges per 3 Month Billing Period
- 0 to 10,000 gallons $3.05 per thousand gallons
- 10,001 to 20,000 gallons $7.88 per thousand gallons
- over 20,000 gallons $9.19 per thousand gallons
Bills are due and payable when rendered. Unpaid water bills will be assessed a $10 demand fee and accrue interest at the rate of 14% per annum compounded daily 30-days after mailing.
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Water Department Office Relocation
Starting March 31, the Water Department offices will be moving from Town Hall to the Department of Public Works (DPW) at 40 Giddiah Hill Rd. Read on for more details! Read on... -
Water Service Lines
Good news, Orleans! MassDEP has approved our Water Department's official statement confirming that our water system has no service lines made of lead, galvanized requiring replacement, or unknown materials. Read on for more information! Water Service Lines -
Help Us Find a Possible Water Main Break!
The Orleans Water Department suspects there may be a water main break in town, and we could use your help! If you see water pooling where it shouldn’t be or hear the sound of running water in an unusual place, please let us know. Read on for information! Read on...
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Todd O. Bunzick
Water SuperintendentPhone: 508-255-1200
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Susan Brown
Assistant SuperintendentPhone: 508-255-1200
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Water Department
Physical Address
Department of Public Works
40 Giddiah Hill Road
Orleans, MA 02653
Phone: 508-255-1200Fax: 508-240-3702Emergency Phone: 508-255-0117
After Hours Phone: 508-255-0117
Hours
Monday through Friday
8:30 am to 4:30 pm