Frequently Asked Questions

Residents can receive email alerts when tax bills have been generated and be reminded via email that payment due dates are approaching. email the Tax Collector department to send us a note with your email address to sign up for these reminder notices.

If you need to change your mailing address for real estate, personal property tax and/or water bills, please fill out the change of address form and sent it to the assessing office. . They will notify other departments. If you need to change an address for motor vehicle and trailer excise tax bills, you must contact the Massachusetts Registry of Motor Vehicles to make that change.  The Town of Orleans cannot make any changes to your registration information.

The address on our Real Estate, Personal Property tax and Motor Vehicle Excise tax bill envelopes is for a lockbox processor in Reading, MA. The Town of Orleans, as many other Cape towns, has chosen to process the bulk of our tax payments through a bank lockbox service.

Reasons for this decision include recommendations by our audit firm during the annual evaluation process to reduce manual processing errors, as well as being more cost-effective for the Town.

Of course, we will always accept payments here at Town Hall in the Treasurer / Collector's Office, whether by mail, in person, or drop box in front of Town Hall.