If you are having trouble accessing the system, please call Invoice Cloud's Customer Service at 877-Cloud 30 (877-256-8330) Extension 2700.
When paying by ACH transfer (electronic funds transfer), how does my payment appear on my bank statement?
What are the benefits of paying a bill online?
Paying online with an ACH bank account payment (electronic funds transfer) or with a credit card account saves time, gives you the flexibility to pay how and when desired, saves money (no more stamps, paper checks or envelopes) and Invoice Cloud will store your information for future use – but only if you choose to store it.
What is Invoice Cloud?
Invoice Cloud is a web-based, electronic invoice presentment and payment company that the Town of Orleans has partnered with to provide services to our taxpayers.
What is the relationship between the Town of Orleans and Invoice Cloud?
The Town of Orleans wanted to make paying bills easier for the public, but didn’t have the electronic presentment and payment systems required to display, safely process and store financial information. We chose Invoice Cloud because it is easy to use and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.
When can I pay my bill?
You can make payment or review your account from the date of bill issue until the due date, as stated on your bill. It is always a good idea to make your payment at least 2 days before the due date.
What forms of payment can I use?
You can make an ACH payment (electronic funds transfer), from your bank account (checking or savings), or you can use a Visa, MasterCard, or Discover credit card.
What is ACH?
Automated Clearing House is a system of the U.S. Federal Reserve Bank that provides electronic funds transfer (EFT) between banks. It is used for all kinds of fund transfer transactions, including direct deposit of paychecks and monthly debits for routine payments to vendors. The ACH is separate and distinct from the various bankcard networks that process credit card transactions.
What are the costs for paying online?
There are no signup costs or subscription fees to view your bills. A non-refundable convenience fee is assessed to bill payments to cover the administrative costs associated with online bill payment processing.
A $0.40 fee is charged when using an ACH transfer (electronic funds transfer) from your checking or savings account.
The fee when using a credit card is 2.95% of tax bill payments, with a minimum charge of $1.00, or a flat rate fee of $7.95 for water bill payments.
The convenience fee is automatically calculated based upon the dollar amount of the bill being paid, and is shown on the payment page before you submit your payment for processing.
There are fees imposed by Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.
How do I view and pay a bill?
1) From the home page of the Town of Orleans website, select "Online Bill Payment" in the column on the left. Please review the information and instruction. Click the button for "Water Bill".
2) You will then be linked to Invoice Cloud where you will be asked, "What would you like to pay?" in the column on the right. Select the bill type.
3) A new page will open. Locate your bill/account by entering your information into the search fields presented:
for Water bills, enter only one of the fields
Then select "submit".
4) The page will refresh and the results will be listed at the bottom. Please be certain to scroll all the way down to locate your bill.
Select "View/Pay" to the right of your listed bill.
5) Review your bill and choose "One Time Pay" to enter your payment information, or register to schedule a payment. Please note that each bill type requires its own registration.
After you submit payment a payment confirmation screen will show an approved number for credit cards or a processed number for an ACH payment (electronic funds transfer). A confirmation email also will be sent to you with your account number, invoice number, amount paid, and confirmation message.
Can I pay two or more bills in one transaction?
No. Each bill requires its own payment transaction.
Do I need to register to pay a bill?
Registration is not necessary for “One Time Pay”. One-time payments require that you enter your payment information each time you make a payment. By registering your payment methods, you avoid that step and gain access to your payment history.
How Do I Register?
Follow the links to “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will be given the opportunity to register or make an "One Time Pay". If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
How do I find my account number to login?
If you have a previous email notification, the account number is listed on the right hand side. By clicking on “View Invoice or Pay Now”, you will automatically be sent to the login page where that information will be placed in the login area for you.
You may refer to your registration welcome email, if you have already registered.
I forgot my Password, how do I find it?
You should click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password.
Can more than one person pay bills online for the same account?
There are two ways that payment responsibilities can be shared. If the other payer is part of your household, you may choose to share your login information with that individual. In a situation where personal financial data is not shared, you may forward your email notification to the individual, who will then click on the “View or Pay Now” button and elect to make a “One Time Pay”. They will need to enter their name, address, and payment information. If they enter their email address, they will receive the payment confirmation. You can verify their payment by viewing the invoices in your account.
How will I know that my payment has been accepted?
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message.
Can I make a partial payment or use more than one payment method per transaction?
We accept partial payments of Water Bills.
When paying by ACH transfer (electronic funds transfer), how does my payment appear on my bank statement?
There will be two entries on your bank statement; one for the bill amount, and one for the convenience fee.
How can I tell if my payment has been posted?
Simply login to your account and select “View paid or closed invoices”.
Will I have online access to my account? Yes, you will have 24/7 access to your account for invoice review and payment, payment history and customer service requests.
How long will my payment history be maintained?
18 months is the standard retention period.
Will I be able to print a copy of my bill?
Yes, each invoice is presented in PDF and HTML format.
How do I change my account information?
Simply log into your account and change any of your personal information under my profile.
What are scheduled payments?
Scheduled payments are set up individually for each bill due on a specific date by you. You can set up a future payment at any time before the bill due date.
Can I change a scheduled payment?
Yes, as long as it is changed before the date it was scheduled to be paid.
What is the difference between auto-pay and a scheduled payment?
Auto-pay is an automated process, which pays your balance in full each billing cycle 2 days before the due date. Scheduled payments are manually entered by you for the date you choose each time you make a payment.
I just scheduled a payment, but I did not receive an email confirmation. Why not?
You will receive an email confirmation when the payment is processed. To check to see that the payment is scheduled correctly, simply click on “View Scheduled Payments” under "my account". The scheduled payment will be listed by invoice number and include the due date, the scheduled payment date, the balance due and the amount to be paid on the scheduled date.
If I have technical questions or I am having trouble registering, whom should I call?
If you are having trouble accessing the system, please call Invoice Cloud customer service at 877-Cloud 30 (877-256-8330) Extension 2700
Whom do I contact with questions about a bill?
If you are unable to find the information, you need in your online payment history or open bill, please call the Tax Collector at (508) 240-3700 ext 420.
What if the website is down or for some reason I am unable to use the site?
Please be aware that interest and fees will not be waived if this website is inoperable for any reason or if data entry errors occur. For this reason we encourage you to pay online at least 2 days before the due date.
Is my information secure?
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.
Is my credit card and checking account information safe when I pay online?
Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even your biller does not see your complete account information.
What is PCI Compliance and why is it so important?
PCI stands for Payment Card Industry and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications that involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.
Who has access to my account?
You and your biller’s authorized staff. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don’t even show your full financial information back to you.